1. What is Twofold?
Twofold is a dynamic e-commerce company offering a wide range of high-quality products across various categories, including beauty, pet supplies, office products, and health and household essentials. We strive to provide a convenient and satisfying shopping experience both on our website and through Amazon.
2. Where can I shop for Twofold products?
You can explore and shop our full range of products on our website at twoldllc.net. Additionally, many of our products are available on Amazon for your convenience.
3. How do I create an account on Twofold’s website?
To create an account, visit our website and click on the “Sign Up” or “Register” button. Follow the prompts to enter your personal information and create your account. Once registered, you can manage your orders, track shipments, and save favorite products.
4. What payment methods do you accept?
We accept various payment methods including major credit cards (Visa, MasterCard, American Express), debit cards, and other secure payment options. For more details on payment methods, please check our website’s checkout page.
5. How can I track my order?
After placing an order, you will receive a confirmation email with a tracking number and a link to track your shipment. You can also log into your account on our website to view the status of your order.
6. What is your return policy?
We offer a return policy to ensure customer satisfaction. You may return most products within a specified period for a refund or exchange. Please refer to our Return Policy page on the website for detailed instructions and conditions.
7. How can I contact customer support?
For assistance, you can contact our customer support team via email at support@twoldllc.net or call us at [Your Contact Number]. Our team is available to help with any questions or concerns you may have.
8. Do you offer international shipping?
Currently, we offer shipping within the United States. International shipping options may be available in the future. For the latest information on shipping locations, please check our website or contact customer support.
9. Are there any current promotions or discounts?
We frequently offer promotions and discounts on our products. To stay updated on the latest deals, subscribe to our newsletter or check the “Promotions” section on our website.
10. How do I apply for a wholesale account?
To apply for a wholesale account, visit twoldllc.net and complete the wholesale application form. You will need to provide a valid EIN and a reseller certificate for account approval. More details can be found on our Wholesale Program page.
11. How often do you update your product selection?
We regularly update our product selection to include the latest trends and customer favorites. Keep an eye on our website and subscribe to our newsletter for updates on new arrivals and product launches.
12. Can I change or cancel my order after it has been placed?
Once an order is placed, it is processed quickly to ensure timely delivery. If you need to make changes or cancel your order, please contact us as soon as possible. We will do our best to accommodate your request, but changes may not be possible if the order is already in processing or has been shipped.
If you have any additional questions or need further assistance, feel free to reach out to us. We’re here to help and ensure you have the best shopping experience with Twofold!
